This Privacy Policy explains how Chennai City Guides handles personal data in connection with its website, booking enquiries, and guided culinary and market tours. It describes what we collect, why we use it, when we share it, and the choices available to you.
We may process identification and contact details, booking and payment information, dietary preferences, group size, requested dates, meeting-point details, communication records, and limited technical data such as device and usage information. Where needed for a tour, we may also process information you choose to provide about language preference or route suitability.
We collect data from consultation requests, email or phone communications, booking forms, payment-related interactions, and information shared during route planning or check-in. We may also receive limited technical data automatically when you use the website, such as browser or device information and basic log data.
We may use essential cookies to support site operation, session cookies to remember temporary settings, and analytics cookies to understand general website use. We do not use cookies to collect more information than is reasonably needed for these purposes.
You can manage cookies through your browser controls and, where available, site-level preferences. If cookies are disabled, some parts of the website may not function as intended, especially features that rely on session handling or basic analytics.
Subject to legal limits, you may ask to access, correct, update, or delete personal data we hold about you, and you may object to or restrict certain processing in appropriate cases. Where processing is based on consent, you may withdraw that consent for future processing.
To protect your information, we may ask for details needed to verify your identity before acting on a request. We will respond within a reasonable period and in line with applicable law, and we may retain records needed to show compliance or to address a dispute.
We keep personal data only for as long as needed to manage enquiries, confirm bookings, provide tours, maintain business records, meet legal obligations, and resolve disputes. When data is no longer required, we delete it or anonymise it where practical.
If we make material changes, we will update the policy on the website and may provide additional notice where appropriate. The revised version applies from the date it is posted unless a later effective date is stated.
We use personal data to respond to enquiries, assess booking requests, confirm dates and group details, collect dietary information, coordinate route and tasting arrangements, process payments, manage check-in and tour delivery, communicate practical updates, maintain records, improve website performance, and meet legal or accounting obligations. We may also use information to handle complaints, prevent misuse, and support the security of our systems.
We may share personal data with service providers that help us operate the website, process payments, manage communications, support booking administration, or maintain records. These recipients are expected to use the information only for the services they provide to us and to protect it appropriately.
We may disclose personal data where required to comply with law, court orders, tax or accounting duties, or lawful requests from public authorities. We may also share information to establish, exercise, or defend legal claims, or to protect the rights, safety, or property of our business, guests, or others.
